OUR SERVICES

1. Organizational Change Management (OCM)

MCSL Solutions designs and executes structured change programs that enable successful adoption of new systems, processes, and operating models.
We apply established methodologies supported by data-driven insights to ensure change readiness and engagement at every level.
Key services include:

  • Change impact assessment and stakeholder analysis

  • Change strategy, roadmap, and governance development

  • Target operating model design and implementation

  • End-user engagement, communications, and enablement

  • Training program design and delivery

  • Change metrics, adoption tracking, and performance reporting

2. Governance, Risk & Compliance (GRC) Transformation

We help organizations strengthen governance, uplift risk management maturity, and achieve regulatory compliance through robust frameworks and practical delivery.
Our consultants have extensive experience in aligning technology, operations, and compliance under evolving standards such as APRA CPS 230 and CPS 234.
Key services include:

  • Governance framework design and implementation

  • Risk management and control effectiveness assessments

  • Business Continuity and Disaster Recovery (BCP/DR) uplift programs

  • Regulatory alignment and audit readiness support

  • ServiceNow GRC configuration and automation

  • Incident, issue, and risk reporting optimization

3. Service Delivery & ITSM Optimization

We deliver service management transformation initiatives that enhance operational performance, service quality, and customer satisfaction.
Our expertise covers process improvement, automation, and technology enablement through ServiceNow, Freshworks, and other ITSM platforms.
Key services include:

  • IT Service Management (ITSM) framework design and maturity uplift

  • Process re-engineering and workflow optimization

  • Service catalog, SLA, and performance metric development

  • ServiceNow and Freshworks implementation and enhancement

  • Incident, problem, change, and release management optimization

  • Service performance analytics and executive dashboarding

4. Operational Resilience & Continuity Planning

MCSL Solutions supports clients in strengthening operational resilience through structured planning, testing, and continuous improvement.
Our programs enable organizations to anticipate, respond to, and recover from disruption — maintaining critical service delivery under all conditions.
Key services include:

  • Operational resilience and continuity framework development

  • BCP/DR planning, testing, and validation exercises

  • Crisis management and scenario-based simulation workshops

  • Risk mitigation and dependency mapping

  • Alignment with enterprise risk management and regulatory requirements

  • Post-incident review and continuous improvement recommendations

5. Stakeholder Engagement & Leadership

We recognize that transformation succeeds through people. Our stakeholder engagement model focuses on building trust, clarity, and alignment between business, technology, and governance teams.
We work collaboratively with all stakeholders to drive ownership, commitment, and delivery accountability.
Key services include:

  • Stakeholder analysis and engagement strategy

  • Executive reporting and steering committee support

  • Cross-functional collaboration frameworks

  • Communication planning and alignment workshops

  • Leadership coaching for change champions and program sponsors